We take back
Unused ware still in wrap, no table marks.
Returns
If a piece needs to come back.
Write to kiln@kassilde.com within 14 days of delivery. Wait for an authorisation before you ship.
We cannot take
Chips from use, cutlery marks, or pieces you have put through a dishwasher cycle after delivery.
Marked in transit
Photograph the carton and the piece the day it arrives. We replace or refund the damaged item.
Ask first
Email us the SKU and photos if the piece is marked. Do not post it back until we send a return number.
Pack and ship
Send to WORKSHOP B, 11/F, YIP WIN FACTORY BUILDING, 10-12 CHEUNG YUE STREET, CHEUNG SHA WAN, KOWLOON, HONG KONG. Change of mind: you pay return freight. Faulty goods: we pay.
Refund
After inspection, usually within 10 working days, back to the original payment method.
Last updated 4 September 2026 · See also shipping.