Write to the batch desk.

BATCH 01

The seller, in writing

Every quote, invoice and return authorisation comes from the company below. It is the legal seller for this site, and the registered address is also our returns address.

PENGSHI TRADE LIMITED

ROOM 2M11, 10/F, WAH WAN INDUSTRIAL BUILDING, TUEN MUN, HONG KONG

PENGSHI1939@outlook.com

WhatsApp +852 96606754

BATCH 02

What to put in the first message

• Piece name or SKU — for example KV-DIN-01 dinner plate, KV-MUG-05 studio mug, KV-PLT-07 oval platter.
• Quantity per piece, and whether you need them from a single kiln batch.
• Glaze colour as listed — Oat, Ink, Moss or Clay — and whether a close match to a previous order matters.
• Destination country, city and postcode, plus whether you are a business or a private buyer.
• The date you need the ware in hand, not just shipped.
• For bakeware and serveware: whether it will go into a hot oven, and to what temperature.

Six lines of detail saves a week of back-and-forth. If you are matching an earlier order, send the invoice number.

BATCH 03

Wholesale and stock

Trade enquiries go to the same address with “Wholesale” in the subject. Tell us the mix you want, the destination port or door, and your delivery window. We quote in USD, ex-works Hong Kong unless you ask for DDP, and we hold a 14-day validity on the quote. Lead time is normally 3 working days to prepare stock on hand, plus transit; a full kiln run for a bespoke colour is usually 4 to 6 weeks. Plates and platters ship in foam cradles on a pallet for volume orders; mixed retail cartons are packed the same way as single-piece orders.

BATCH 04

Press, samples and studio visits

We send sample pieces and high-resolution studio images to editors, stylists and stockists. Ask for the current press pack and tell us the outlet, the story and the deadline — we work to press dates. Studio visits in Cheung Sha Wan are by appointment only, because the kiln room is small and a firing schedule does not wait. Give us a week's notice and we will show you the batch records, the glaze buckets and the shelf boards, and you can see the variation between two plates from the same firing with your own eyes.

BATCH 05

Complaints and breakage

A complaint gets an acknowledgement within 2 working days, a named person, and a written outcome or a clear next step within 10 working days. If it cannot be settled at that level, it is escalated to the director who signed the invoice, and you get a reply within a further 5 working days. For transit damage, photograph the carton before you unpack it fully, keep the packaging, and send the images with the order number the same day. We cover the freight on replacement of transit damage, and the returns page has the full procedure.